WearLinq is a fast-growing Series A funded provider of digital healthcare solutions with a focus on outpatient electrocardiogram (ECG) monitoring. The unique WearLinq system is designed to elevate the standard of remote cardiac monitoring by the enhanced detection of heart rhythm disorders and effectively reducing overall healthcare costs.

The Wearlinq platform (or system) includes the first FDA cleared 6-lead cardiac monitor with multidimensional views of the heart for electrocardiogram (ECG) studies.

Wearlinq has an Independent Diagnostic Testing Facility (“IDTF”) with clinical operations in Rockville, MD.

Position Summary

The Director of Clinical Operations/Ambulatory Cardiac Monitoring is responsible for the leadership, strategic direction, and operational oversight of the Independent Diagnostic Testing Facility (IDTF) cardiac monitoring division. This includes management of certified cardiac monitoring technicians (CCT/CRAT/CRAT-C), ensuring high-quality arrhythmia analysis, compliance with CMS and IDTF regulatory standards, and optimizing workflow efficiency to support growth and clinical excellence.

This role partners closely with the VP of Clinical Services to elevate clinical quality, customer satisfaction, technician performance, and the integrity of all MCT, CEM and Holter monitoring services.

Key Responsibilities

Leadership & Workforce Management

Directly oversee and manage a team of certified cardiac monitoring technicians, leads, and supervisors.
Ensure appropriate staffing levels to support 24/7/365 monitoring operations.
Hire, train, coach, and evaluate team members to maintain high competency in ECG interpretation and clinical workflow standards.
Foster a culture of accountability, clinical excellence, and continuous improvement.

Clinical Quality Oversight

Maintain responsibility for the accuracy and integrity of arrhythmia detection, event analysis, and end-of-study report generation.
Ensure adherence to IDTF standards, CMS guidelines, and company clinical protocols.
Oversee quality assurance audits and participate in root-cause analysis, corrective action, and ongoing quality improvement initiatives.
Collaborate with Clinical Education teams to update training materials, competencies, and certification standards.

Operational Excellence

Develop and optimize workflows to ensure timely processing of MCT live monitoring, auto-trigger events, daily reports, priority alerts, and end-of-study reports.
Ensure the monitoring center meets performance metrics including:
- Report turnaround times
- Accuracy and completeness of event documentation
- Appropriate triage and provider notifications
- Compliance with escalation protocols
Identify operational gaps and implement process improvements to increase efficiency and consistency.

Compliance & Regulatory Management

Ensure full adherence to federal and state IDTF regulations, Medicare requirements, and payer documentation standards.
Maintain documentation readiness for audits (CMS, Joint Commission, payers, internal compliance).
Oversee technician compliance with:
- HIPAA
- Patient identity verification
- Reporting standards
- Documentation policies

Cross-Functional Collaboration

Partner with VP of Clinical Services and internal leadership on strategic initiatives, workflow improvements, and technology enhancements.
Work closely with Customer Service, Sales, Account Management, Product, and Engineering to support product improvements and customer escalations.
Provide technical and clinical expertise during customer issue investigations or escalations involving monitoring data, reports, or technician processes.

Data, Analytics & Reporting

Monitor key KPIs and deliver regular performance reports to leadership.
Analyze trends in event volumes, report output, error rates, and technician productivity.
Provide insights and recommendations for staffing models, workflow optimization, and technology improvements.

Technology & Platform Utilization

Serve as a subject matter expert for monitoring platforms, ECG analysis software, and reporting tools.
Collaborate with Product and Engineering on feature updates, system improvements, and clinical workflow enhancements.
Ensure technicians are fully trained on all platform upgrades or new device integrations.

Qualifications

Required

RN, EP/Cardiology Specialist, CCT, CRAT, or similar clinical background.
5+ years of experience in ambulatory cardiac monitoring, IDTF operations, cardiology, electrophysiology, or related field.
3+ years of leadership or supervisory experience in a clinical or technical monitoring environment.
Strong knowledge of arrhythmia identification, workflow protocols, and clinical report building.
Deep familiarity with CMS, IDTF regulatory standards, and cardiac monitoring documentation requirements.

Preferred

Bachelor's degree or equivalent
Experience managing 24/7 monitoring operations.
Prior involvement in scaling IDTF or high-volume monitoring centers.
Familiarity with MCT, Holter, Event, and extended-wear patch monitoring platforms.
Experience with quality assurance, audits, and compliance programs.

Benefits at WearLinq