Job Summary
We are seeking a detail-oriented, proactive Inventory Recovery Specialist to join our growing team. This individual will play a critical role in managing the return of medical equipment from patients, supporting compliance during clinical studies, and ensuring accurate communication and documentation across departments. This role requires strong organizational skills, a keen eye for detail.

This is a salaried on-site position, located in Rockville, MD. Work hours are typically 9-6, with some days requiring 9am-7pm.

Key Responsibilities

• Patient Communication: Contact patients to facilitate the return of medical devices and equipment.
• Billing & Inquiries: Issue billing notices and send non-compliance inquiries to clinics or study sites.
• Compliance Support: Track and manage patient compliance at different stages of clinical studies.
• File Analysis: Review and maintain patient files, noting device return status and relevant updates.
• Inventory Tracking: Monitor and log incoming equipment returns, updating internal systems accordingly.
• Cross-Department Coordination: Collaborate with clinical and logistics teams to resolve inventory and compliance issues.

Experience

• 1+ years in team oriented role
• Strong customer service capabilities
• Bi-lingual English/Spanish skills a plus
• Attention to detail
• Excellent verbal and written communication skills to manage supplier and patient relationships effectively
• US and International shipping experience helpful
• Ability to perform lifting up to 50 lbs as required by the role

If you are passionate about optimizing patient experience and have the necessary skills to excel in this role, we encourage you to apply for the Inventory Recovery Specialist position.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person