Technical Support Representative (Tier 1)

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Job Summary

Troomi is a rapidly growing company that provides safe, controlled cellular phones for children of all ages. If you would like to join us in our mission to keep children safe from the dangers of technology while still providing the freedom and responsibility of having a smart phone, then apply for our Support specialist position today!

This person will be key in handling customer support issues and coordinating with other team members to resolve customer issues.

Responsibilities

• Provide support to users with installation, troubleshooting, and upgrades of new Cellular phones and software.
• Respond to customer inquiries and provide information about our products and services
• Assist customers with order placement, returns, and exchanges
• Resolve customer complaints or issues in a timely and professional manner
• Research and test to determine the nature and likely causes of issues and recommend corrective action.
• Coordinate with Tier 2 team to research and resolve escalated issues.
• Follow up with customers to ensure problems were resolved and/or recommend further action to ensure non-recurrence and customer satisfaction.
• Assist with QA and testing efforts.
• Perform other related duties as assigned by management.

Qualifications

• 1-2 years experience in a support role.
• Experience with and knowledge of Android phones is a big plus.
• Strong communication, interpersonal, problem solving and presentation skills.
• Strong troubleshooting skills.
• Self-motivated, takes initiative to resolve issues.
• Ability to problem solve through analysis of a situation, where there are a variety of variables.
• Some levels of stress associated with customer service role.
• Some weekend and holiday work may be required.

If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you. Apply today!

START DATE: ASAP

Hours: 8 AM to 5 PM or 11 AM to 8 PM, part-time positions available

EXTRAS

• Fully stocked kitchen
• Full service gym
• Food trucks on-site
• Lunch incentives
• Sundance ski passes (first come, first serve)
• E-bike rentals
• Basketball courts
• Pickleball courts
• Volleyball courts
• Outdoor hangout area with seating, hammocks, and grills
• Indoor hangout area with pool tables, shuffleboard, etc.

Job Types: Full-time, Part-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person