IT Support Specialist (Part-Time, Hourly or 1099 Contract)

Location: Based in or near Santa Ana / Irvine, CA - hybrid (remote-first, with on-site visits) Employment Type: Part-time, Hourly (W-2 Employee or 1099 Contractor - open to either) Schedule: Flexible, remote-first; approximately 1-3 in-person visits per month to our office.

About the Role

We're looking for a hands-on IT Support Specialist to manage day-to-day technology needs for our internal team. This is a part-time role split between remote support and periodic on-site work at our office. You'll be the primary point of contact for PC administration, onboarding and troubleshooting, with additional responsibility for network/hardware administration and Mac support.

This is a great fit for someone who wants steady, flexible part-time work supporting a small, friendly internal team.

What You'll Do

Primary responsibility - PC Administration & Support

• Install, configure, and maintain Windows PCs for internal staff
• Troubleshoot hardware and software issues, remotely and on-site
• Communicate with users and assist them as needed
• Manage user accounts, permissions, and software deployments
• Apply OS and security patches/updates on a regular schedule

Mac Administration

• Provide basic support and troubleshooting for Mac users
• (Note: if a strong candidate is PC/network-focused without deep Mac experience, we may pair this role with separate Mac-specific support)

Network & Hardware Administration

• Support and maintain office/warehouse network infrastructure (Unifi/Ubiquiti environment)
• Assist with cabling, equipment moves, and basic infrastructure work at our office
• Troubleshoot/resolve issue
• Assist implementing additional networking features (such as access control)

General

• Ensure systems are kept secure and up to date (endpoint protection, patching, basic hygiene)
• Provide ad hoc IT consulting/advice to staff and leadership as needs come up
• Keep records of recurring issues, assets, and open tickets

What We're Looking For

• Proven experience supporting both PC and Mac environments in a business setting
• Working knowledge of network administration (routers, switches, Wi-Fi troubleshooting)
• Strong troubleshooting instincts and comfort working independently
• Based within reasonable driving distance of Santa Ana/Irvine, CA, and able to travel on-site as needed
• Fluent English and reliable availability during Pacific business hours
• Must be able to pass a background check
• Comfortable with a hybrid rhythm: most work remote, periodic hands-on visits

Nice to have:

• Experience supporting a company that handles sensitive or regulated data
• History of long-term, reliable client or employer relationships
• Familiarity with common endpoint management, ticketing, or remote-support tools

Compensation & Structure

• Structure: Open to hourly W-2 employment or 1099 contractor arrangement, depending on candidate preference
• Hours: Part-time, typically 10-20 hours a week, with flexibility around workload
• Start: early September

IT Support Specialist (Part-Time, Hourly or 1099 Contract)

Location: Based in or near Santa Ana / Irvine, CA - hybrid (remote-first, with on-site visits) Employment Type: Part-time, Hourly (W-2 Employee or 1099 Contractor - open to either) Schedule: Flexible, remote-first; approximately 1-3 in-person visits per month to our office.

About the Role

We're looking for a hands-on IT Support Specialist to manage day-to-day technology needs for our internal team. This is a part-time role split between remote support and periodic on-site work at our office. You'll be the primary point of contact for PC administration, onboarding and troubleshooting, with additional responsibility for network/hardware administration and Mac support.

This is a great fit for someone who wants steady, flexible part-time work supporting a small, friendly internal team.

What You'll Do

Primary responsibility - PC Administration & Support

• Install, configure, and maintain Windows PCs for internal staff
• Troubleshoot hardware and software issues, remotely and on-site
• Communicate with users and assist them as needed
• Manage user accounts, permissions, and software deployments
• Apply OS and security patches/updates on a regular schedule

Mac Administration

• Provide basic support and troubleshooting for Mac users
• (Note: if a strong candidate is PC/network-focused without deep Mac experience, we may pair this role with separate Mac-specific support)

Network & Hardware Administration

• Support and maintain office/warehouse network infrastructure (Unifi/Ubiquiti environment)
• Assist with cabling, equipment moves, and basic infrastructure work at our office
• Troubleshoot/resolve issue
• Assist implementing additional networking features (such as access control)

General

• Ensure systems are kept secure and up to date (endpoint protection, patching, basic hygiene)
• Provide ad hoc IT consulting/advice to staff and leadership as needs come up
• Keep records of recurring issues, assets, and open tickets

What We're Looking For

• Proven experience supporting both PC and Mac environments in a business setting
• Working knowledge of network administration (routers, switches, Wi-Fi troubleshooting)
• Strong troubleshooting instincts and comfort working independently
• Based within reasonable driving distance of Santa Ana/Irvine, CA, and able to travel on-site as needed
• Fluent English and reliable availability during Pacific business hours
• Must be able to pass a background check
• Comfortable with a hybrid rhythm: most work remote, periodic hands-on visits

Nice to have:

• Experience supporting a company that handles sensitive or regulated data
• History of long-term, reliable client or employer relationships
• Familiarity with common endpoint management, ticketing, or remote-support tools

Compensation & Structure

• Structure: Open to hourly W-2 employment or 1099 contractor arrangement, depending on candidate preference
• Hours: Part-time, typically 10-20 hours a week, with flexibility around workload
• Start: early September