About the Role

You own the technical relationship with Tenovi's strategic partners from onboarding through long-term growth. You're the person partners call when something is broken, when they're planning a new integration, or when they need someone who understands both their architecture and their business goals. In the first year, you'll carry a dual mandate: hands-on API support to build deep platform expertise, and proactive account ownership across a growing book of partners. The ratio shifts toward TAM over time as the support function matures.

Responsibilities

Technical Account Management (Primary)

• Own the post-sales technical relationship for a portfolio of strategic accounts
• Run regular technical health reviews; surface risks before they become escalations
• Translate partner friction patterns into structured product feedback for Engineering and Product
• Build and maintain integration playbooks that compress onboarding time for new partners
• Represent the customer's technical perspective in internal roadmap discussions
• Partner with Sales and Customer Success on expansion and retention conversations where technical depth drives outcomes
• Identify integration anti-patterns across the partner base and address them systematically, not one ticket at a time

API and Integration Support (Secondary)

• Serve as technical point of contact for partners integrating with Tenovi's APIs
• Troubleshoot webhook delivery failures, authentication issues, device-to-cloud data flow problems, and integration errors
• Review partner integration architectures and provide guidance before and during go-live
• Triage and escalate bugs and edge cases to Engineering with clean reproduction steps and full context
• Maintain and improve developer-facing documentation, runbooks, and integration guides
• Build internal knowledge bases so solutions scale beyond individual tickets

Requirements

• 3+ years in a technical customer-facing role: TAM, solutions engineering, developer support, or integration engineering
• Ability to read and write code in at least one language (Python, JavaScript, PHP, etc.)
• Strong written and verbal communication - you'll translate technical detail for developers and business context for executives in the same week
• Demonstrated ability to manage multiple accounts with competing priorities without dropping context

Nice to Have

• Hands-on experience with REST APIs: authentication, pagination, error handling, and webhooks
• Experience with HL7, FHIR, or healthcare data interoperability standards
• Familiarity with remote patient monitoring (RPM) or telehealth platforms
• Exposure to Datadog, Postman, or API monitoring tooling
• Experience writing technical documentation for developer audiences
• Knowledge of multiple programming languages, even if not deep
• Healthcare tech or IoT device-to-cloud background
• Experience with cloud-based data architectures and device-to-cloud data flows