We are an industry-leading, rapid-growth healthcare technology company seeking an experienced Integrations Engineer.

Responsibilities

API Support Specialist

• Serve as the primary technical point of contact for customers and channel partners integrating with Tenovi’s Hardware Integration (HWI) and Automated Supply (ASR) APIs
• Troubleshoot webhook delivery failures, API authentication issues, device-to-cloud data flow problems, and SDK integration errors
• Review partner integration architectures and provide technical guidance before and during go-live
• Maintain and improve developer-facing documentation, runbooks, and integration guides
• Triage and escalate bugs and edge cases to the engineering team with clean reproduction steps and context
• Contribute to internal knowledge bases so solutions scale beyond individual support tickets

Technical Account Management

• Own the post-sales technical relationship for a book of strategic accounts
• Conduct regular technical health reviews and proactively surface risks before they become escalations
• Translate customer friction patterns into product feedback for the engineering and product teams
• Partner with Sales and Customer Success on expansion conversations where technical depth is a differentiator
• Develop integration playbooks that reduce onboarding time for new partners
• Represent the customer’s technical perspective in internal roadmap discussions

Requirements

• 2+ years in a technical customer-facing role: solutions engineering, developer support, integration engineering, or similar
• Hands-on experience working with REST APIs: authentication, pagination, error handling, webhooks
• Ability to read and write code in at least one programming language (Python, JavaScript, PHP, etc.)
• Strong written communication: you’ll explain complex technical concepts to both developers and non-technical stakeholders
• Comfortable working with cloud-based data architectures and understanding how data flows between systems
• Healthcare tech, IoT, or device-to-cloud experience is a plus but not required

Nice to Have

• Experience with HL7, FHIR, or healthcare data interoperability standards
• Familiarity with remote patient monitoring (RPM) or telehealth platforms
• Prior experience in a TAM or post-sales technical role
• Exposure to tools like Datadog, Postman, or API monitoring platforms
• Experience writing technical documentation for developer audiences
• Polyglot programming: knowledge, even if not deep, of multiple programming languages is a huge plus

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