Position Overview

At Tenovi, we are dedicated to revolutionizing healthcare through innovative solutions in remote patient monitoring (RPM). We are seeking a detail-oriented and empathetic Customer Support Analyst to ensure our customers have a seamless experience with our products and services.

Key Responsibilities

• Provide high-quality support to Tenovi clients and patients, addressing their inquiries and issues via email, phone, and chat020
• Troubleshoot and resolve technical problems related to Tenovi's software, devices, and order logistics
• Document customer interactions and track support cases to drive improvements in service delivery and product development
• Collaborate with cross-functional teams, including customer success managers, sales, marketing, and engineering, to enhance the overall customer experience
• Ensure all support activities adhere to industry standards and regulatory requirements (e.g., HIPAA) while maintaining high-quality service.

Required Qualifications

• Bachelor’s degree in a related field or equivalent professional experience.
• Bilingual in English and Spanish
• Minimum of 2 years of experience in customer support or technical support environments
• Customer-Centric Mindset: Proven track record of delivering outstanding customer service and support to diverse user groups
• Excellent written and verbal communication skills with the ability to interact effectively with diverse customers including both B2B and B2C
• Strong problem solving skills and proficiency in device troubleshooting and diagnostic techniques

Preferred Qualifications

• Experience at a fast-moving startup or in a similar rapidly changing environment
• Understanding of Tenovi's products and associated systems.
• Experience with RPM or EHR systems or other healthcare-specific technologies.

What We Offer

• Competitive salary
• Comprehensive benefits package including medical, dental, and vision coverage
• 401(k) with company match
• Professional development opportunities
• Collaborative, mission-driven work environment

Location

• Portsmouth, NJ, Irvine, CA or fully remote

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