About Pinch

Pinch is a tech-enabled marketplace helping healthcare entrepreneurs launch and grow aesthetics practice. We empower Nurse Practitioners to deliver expert care in the comfort of clients’ homes, making aesthetic beauty more accessible, personalized, and time-efficient.

We’re scaling fast, backed by Chicago’s top venture capital firms. Founded by a trauma surgeon and a former SpotHero executive, our team blends deep medical expertise with startup execution.

Pinch is building the infrastructure to support a new kind of care delivery, and that means we need people who are excited to work across functions, move quickly, and think like owners. The ideal candidate is passionate about healthcare, beauty, and wellness, and understands what it takes to compete in a high-growth, consumer-facing category. This is not just a job—it’s a chance to help build a category-defining company from the ground up.

Role Overview

We are seeking a Director of Provider Success to lead the supply-side of our marketplace business, helping lead a team that recruits and enables Nurse Practitioners to offer in-home aesthetics treatments to clients at home. You’ll lead a team of Provider Success Managers responsible for recruiting, selling clinical training, enabling, and supporting providers to achieve top-tier utilization and client satisfaction.

This role will oversee the full provider lifecycle—from first onboarding call through ongoing engagement and performance—ensuring our providers have the tools, training, and support needed to thrive. Ideal candidates have experience managing provider/vendor success teams, are highly relationship-driven, and can build scalable processes that create an exceptional provider experience.

The ideal candidate combines sales hustle, recruiting discipline, and team leadership with community building, able to manage a team that supports a network of part-time Nurse Practitioners. You’ll launch new states, grow existing states, and be responsible for the overall success of the supply side of our business.

Key Responsibilities

Provider Recruitment & Onboarding

• Lead efforts to build a pipeline to recruit Nurse Practitioners interested in replacing their second shift with the opportunity to offer concierge, in-home aesthetics treatments
  
• Sell a training course to Nurse Practitioners in need of clinical training and/or recruit experienced Providers with prior training and industry experience
  
• Optimize our onboarding process to create a remarkable onboarding experience
  
  

Training & Enablement

• Manage a team that oversees initial clinical training as well as ongoing training opportunities on clinical skills, marketing skills and general skills
  
• Build & execute strategies to empower, educate and build community
  
• Leverage best practices and feedback to build a world class training program that fuels a raving community
  
• Manage Provider support channels and be a voice for Provider needs across the company

Performance Management

• Track and review provider KPIs (Utilization, NPS, retention, etc)
  
• Design incentive programs to drive desired behaviors and outcomes
  
• Develop and execute strategies to increase performance over time
  
  

Leadership & Team Development

• Lead a team of Provider Success Managers responsible for recruiting, onboarding and enabling our Pinch Providers
• Maintain cross-functional collaboration with strategy & operations, marketing, and product teams to improve the provider experience
• Empower, grow and develop an experienced team to accelerate growth
  

Qualifications

Required

• 5 to 10+ years in recruiting, sales, account management and/or community roles
• 3+ years of experience building and leading small, high-performance teams
• Proven ability to sell (asking for money for something) services
• Exceptional communication, relationship-building, and problem-solving skills
• Able to educate, enable and build community for a national workforce
• Excited about Pinch’s mission and working “startup hard”
• Open to travel, as needed, to launch new markets, run trainings (sometimes on weekends) meet providers etc as needed 1-2 times per month

Nice To Have

• Experience at a high growth venture capital funded startup and/or marketplace business
• Familiar with managing 1099 contractor models, gig platforms or contractors
• Comfort with data (Google Sheets, CRM/ATS reporting, performance dashboards)
• High-energy leader able to motivate teams and inspire strong performance
• Worked with healthcare professionals and/or specifically in medical aesthetics

Why Join Pinch

• Excited to scale a startup focused on empowering healthcare entrepreneurs
• High autonomy and visibility, reporting directly to the Founder/CEO
• Work at the intersection of healthcare, technology, and entrepreneurship
• Equity upside and growth opportunity in a high-velocity startup
• Work with a passionate, hard working, nice and smart team every day

Compensation & Benefits

• Cash compensation for seed/Series A startup + equity commensurate with experience
• Good health, vision, dental benefit coveragae with more coming very soon
• Flex PTO + hybrid work environment (~3 days in office)
• Free and discounted aesthetics treatments