Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Reporting to the Senior Sales Director, the Client Service Representative (CSR) will focus on managing the day-to-day relationships of all potential and existing clients and will provide outstanding customer service for which we are known. The CSR person will handle in-house account management and be first line of contact for all medical provider clients for our laboratories.

In this role you will:

• Provide regular follow up and refresher training as needed
• Identify, communicate/resolve service, billing, or patient complaints
• Assist in obtaining information missing from requisitions to facilitate prompt specimen processing
• Work with logistic manager to ensure clinics are adequately stocked with proper supplies
• Work with the laboratory team to monitor turnaround time for specimens are met and issues resolved
• Schedule and assist with in-service training for clinic personnel
• Assist in training staff in proper completion of requisitions, laboratory shipping and electronic portal access
• Ensure that the client has access to the electronic portal
• Primary contact with clinic whenever issues arise
• Crosscheck specimen volume reports and reporting to Senior Sales Director
• Handle basic laboratory medical billing inquires and communicate issues to billing team
• Compile and prepare marketing materials
• Schedule potential provider lunches for director
• Follow up with client on paperwork, scheduling request and other items as directed by the Sales Manager

All you need is:

• High school education or equivalent; Associates degree in Business, Office Technology, Lab Assistant preferred.
• One or more years of experience in a laboratory, client services, or medical physician’s office preferred.

We’ll give you:

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) plus a company match
• A sense of belonging – we’re a community!

Scheduled Weekly Hours:

Work Shift:

Job Category:

Company:

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.