Job Functions, Duties, Responsibilities and Position Qualifications:

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LOCATION: White Plains, NY

DAYS: M-F

HOURS: 1st Shift

FULL TIME: Benefits Eligible

Position Summary: The Client Services position will serve as a point of contact between the laboratory and our clients. The individual will typically respond to client representative’s calls, coordinate specimen pickups and/or re-route calls to its corresponding department. The individual will work under the general supervision of the department supervisor and lab manager.
Essential Duties and Responsibilities includes but not limited to the following.

In this role, you will:

• Act as the point of contact between the laboratory and clients
• Assist in all administrative functions of the laboratory
• Undertake the tasks of receiving calls, routing correspondence, and scheduling specimen pickup with FedEx or private couriers
• Handle client and laboratory requests and queries appropriately
• Accession daily samples
• Forward all samples to their respective departments and send-out facilities.
• Develop and carry out an efficient filing system
• Assist with coverage of other administrative tasks
• Maintain a positive, achievement-oriented attitude and influence others to do the same
• Other duties as directed by the supervisor and/or department’s manager

All you need is:

• 2+ years of experience working in client services
• Full comprehension of office management systems and procedures
• Excellent organizational and time-management skills
• Outstanding oral and written communication competencies
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude are essential
• Discretion and confidentiality
• Language Ability: English, demonstrate professional verbal and written communication skill
• Math Ability: Basic math skills.
• Computer Skills: Microsoft Office 2010/2013/2016, Office 365
  

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Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.