Exception Handling Specialist - Microbiology
Pathology Watch
Job Functions, Duties, Responsibilities and Position Qualifications:
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Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!
Put The "Pro" In Medical Laboratory Professional.
We're not just a workplace. We're a Great Place to Work certified employer!
Proudly certified as a Great Place to Work, at Clinical Pathology Laboratories, a division of Sonic Healthcare USA, we cultivate a supportive, science-driven environment that encourages innovation and collaboration. Our mission is to advance the health and well-being of our communities through excellence in clinical laboratory solutions. Quality is in our DNA. Is it in yours?
This full-time opportunity is in the Microbiology Department of Clinical Pathology Laboratories (CPL) in Austin, Texas. We are seeking an administrative team member to work on first shift (9:00 AM – 5:00 PM) and is available to work Saturdays.
In This Role, You Will:
Prepare and send required documentation and forms to public health agencies for notifiable conditions and the mandated submission of microbial isolates of medical importance
Communicate critical test results directly with clinicians to ensure prompt patient care
Serve as the primary point of contact for resolving issues related to incorrect orders, improper specimen submissions, and unique client requests
Work in a fast-paced laboratory environment handling biological and chemical hazards
Promote safety, compliance, and quality control within the lab
What We’re Looking For:
Bachelor degree or higher in a biological or medical science
Excellent interpersonal skills and the ability to communicate clearly and professionally by phone and email
A willingness to learn about new techniques and technologies, with enthusiasm for continuous professional development
Proficiency in operating general office equipment, including telephones, fax machines, and computers
Bonus Points If You Have:
Experience in clinical laboratory processing, problem resolution, or exception handling
Clinical microbiology training or experience in moderate to high-complexity testing
Certification by the American Society of Clinical Pathologists (ASCP), or equivalent
What We Offer:
Comprehensive benefits, including medical, dental, and vision insurance
A 401(k) plan with company match to support your retirement goals
Work-life balance, including Paid Time Off and Paid Holidays
Free lab services for you and your dependents
Opportunities to grow your career and expand your skills
Shift differential (additional pay) for working weekends
Additional Details:
This role involves routine access to Protected Health Information (PHI). Employees are required to maintain strict confidentiality and comply with all privacy and security standards. Access to PHI is permitted only when necessary to fulfill job responsibilities.
Who We Are:
Sonic Healthcare USA is an equal-opportunity employer committed to fostering an inclusive workplace. We celebrate diversity and prohibit discrimination or harassment based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
This policy applies to all aspects of employment, including recruitment, hiring, promotions, transfers, discipline, terminations, compensation, training, and benefits.
Scheduled Weekly Hours:
40Work Shift:
1st Shift (United States of America)Job Category:
Laboratory OperationsCompany:
Clinical Pathology Laboratories, Inc.Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.