Health elevated.

Lead - Exception Handling

Pathology Watch

Pathology Watch

Austin, TX, USA
Posted on Thursday, July 11, 2024

Job Functions, Duties, Responsibilities and Position Qualifications:

Position Summary:

Responsible for troubleshooting and solving issues for the laboratory. Serves as an internal and external resource for specimen and testing information.

Duties & Responsibilities:

  • Effectively utilizes resources to maximize productivity, determine priority and ensure quality service
  • Efficiently uses the Laboratory Information System (LIS) for ordering, crediting, noting out, canceling tests, and determining specimen acceptability
  • Identifies proper tubes, containers, transport media, and storage temperature for each test type
  • Provides specimen requirements, reference ranges and information on specimen stability
  • Works amongst other internal departments to best resolve problems
  • Understands test requesting, labeling, specimen storage and retrieval, and tracking of all specimens received for testing
  • Understands current work lists and how to track all ordered tests analyzed
  • Utilizes customer service skills to effectively and efficiently handle inquiries
  • Handles administrative duties that may include maintaining records
  • Adheres to departmental policies and procedures
  • Assists supervisor and serves as a technical resource for the department
  • Promotes quality and creates a supportive climate by serving as a role model for other employees
  • Provides remedial training as directed by the supervisor
  • Escalates disciplinary issues to the supervisor
  • Performs advanced duties with minimal direction
  • Performs all other duties as assigned

Education and Experience:

  • Required: High school diploma or the equivalent
  • Preferred: Three years of experience in a medical laboratory

Licensure and Certifications:

  • Required: State licensure if applicable

Knowledge, Skills, and Abilities:

  • Ability to communicate effectively, both orally and in writing
  • Ability to work independently, be attentive to detail, and provide quality work
  • Ability to handle difficult situations involving patients, physicians, or others in a professional manner
  • Ability to work well with others in a team-oriented environment
  • Flexibility to support the needs of the organization
  • Ability to establish and maintain positive relationships with employees, physicians, vendors, clients, and external agencies
  • Ability to maintain the confidentiality of employee, patient, client, and company information at all times
  • Ability to demonstrate commitment to compliance with applicable laws: federal and state regulations, including CAP, CLIA, HIPAA, Safety, and OSHA Regulations
  • Ability to demonstrate respect for all individuals, adhere to the Company’s values and business practices, and do both consistently
  • Demonstrates the ability to maintain cultural competence
  • Proficient with related software

Physical Requirements:

  • Requires manipulation of tools, objects, and equipment using the following physical motions: pushing, pulling, lifting, reaching above shoulder height, grasping with one hand or both, pinching with thumb and forefinger, twisting with hand and wrist, climbing under, lifting up, lifting down and reaching under
  • Requires light to medium lifting and carrying objects weighing up to 50 pounds
  • Routinely requires visual discrimination of color, size, shape, and motility

Work Conditions:

Environmentally controlled medical environment with exposure to noise. Fast-paced environment with occasional high pressure or emergent situations. May come into contact with contagious pathogens and hazardous chemicals. May be required to operate fire and safety equipment or follow other safety procedures.

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours:


Work Shift:

Job Category:

Laboratory Operations


Clinical Pathology Laboratories, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.