Job Functions, Duties, Responsibilities and Position Qualifications:

Position Summary: Responsible for filling supply orders from clients and phlebotomists and performing usage audits. Responsible for providing assistance to the customer with regard to problems, information, special requirements, etc. and keeps the laboratory leadership team informed with regard to customer needs. Responsible for warehouse inventory orders, office supply orders, stocking and managing inventory levels. Adheres to departmental policies and procedures to include departmental programs, quality control, quality assurance, and safety.

Principal Responsibilities:

Ensures timely filling of supply orders.

Complete supply orders for same day delivery whenever possible. Answers inquiries regarding inventory availability, test information, and basic customer related issues. Performs client supply usage audits to maintain optimum inventory levels.

Ensures quality of laboratory services.

Follows all safety, infection control, and OSHA Blood borne Pathogen guidelines. Performs daily warehouse housekeeping duties. Maintains and rotates inventory utilizing first in first out methodology and inspects products for expiration dates. Participates in departmental performance improvement program. Participates in the laboratory continuing education programs and safety programs.

Utilizes departmental resources in an efficient manner.

Demonstrates efficiency by managing inventory levels at a minimum needed to fulfill the client’s requirements without fully depleting supply. Utilizes appropriate supplies with minimal waste. Utilizes audit reports to minimize rush/overnight orders. Maintains supplies in an organized manner to minimize unnecessary inventory orders. Utilizes unstructured time constructively.

Promotes customer relations within the organization and in the community.

Communicates with laboratory staff and its customers to ensure quality patient care. Maintains and supports a service oriented relationship with customers. Respects and maintains the confidentiality of information relative to customers. Strives to maintain a positive work environment. Creates a supportive climate by serving as a role model of professional behavior. Communicates via written, verbal, face-to-face, telephone, and computer methods

Enthusiastically performs miscellaneous duties with completion in a designated time frame.

Scope: Respects and maintains the confidentiality of information being communicated. Works with minimal direction; consults with technical staff as needed. Functions as a liaison between the organization and the organization’s customers. Operates general laboratory equipment, including but not limited to telephones, photocopier, computer keyboards and CRT, and centrifuges.

Education: High School Diploma or GED

Experience:

Minimum – Previous experience in a medical/lab supply atmosphere.

Preferred – 2 years of Medical supply and/or laboratory testing experience. Knowledge of medical terminology.

Skills: Ability to communicate effectively at all levels within the organization and with the organization’s customers. Ability to read and write in English. Ability to work without close supervision. Ability to interact with the organization’s customers in a professional, cordial manner.

Licensure, Certification, Registrations: None

Reporting Relationship: Reports to Laboratory Logistics Manager.

Physical Demands: Requires light to medium lifting and carrying of objects weighing up to 50 pounds. Requires manipulation of tools, objects, and equipment using the following physical motions: pushing, pulling, lifting, reaching above shoulder height, grasping with both hands, pinching with thumb and forefinger, twisting with hand and wrist, climbing under, lifting up, lifting down, and reaching under. Routinely requires coordination of two or more physical operations. Routinely requires visual discrimination of color, size, shape, and motility. May be required to work under extremely stressful conditions with time constraints and crisis situations.

Environmental Demands/Hazardous Conditions: Routinely encounters normal hazards involved in working in a medical laboratory setting. Works in a semi-temperature controlled environment with some exposure to biological and chemical hazards. May be required to operate fire and safety equipment or follow other safety procedures in an emergency situation.

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Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.