Job Functions, Duties, Responsibilities and Position Qualifications:

Position Summary

Responsible for supervision and training of staff in the Specimen Processing and Exception Handling departments. The Specimen Processing and Exception Handling departments should accurately handle and process all laboratory specimens and ensure specimen integrity by adhering to laboratory procedures. Serves as a resource for specimen handling information and as a problem solver for resolution of specimen handling issues. Adheres to departmental policies and procedures to include department programs, department equipment maintenance, quality assessment and safety.

Principal Responsibilities

Utilizes supervisory and technical skills and abilities to effectively direct and participate in the handling and processing of specimens.

• Follows laboratory procedures for specimen processing and Exception Handling
• Correctly identifies proper tubes, containers, transport media and storage temperature for each test type.
• Determines specimen acceptability, consulting with managers, technical staff and/or pathology as needed, taking appropriate action when necessary.

Utilizes job knowledge, judgment, and problem solving skills to ensure quality

• Utilizes appropriate resources to answer inquiries for basic customer related issues.
• Utilizes and participates in the budgeting of appropriate resources for Specimen Processing and Exception Handling.
• Understands, enforces and follows all safety, infection control, and OSHA Blood borne Pathogen guidelines.
• Responsible for departmental quality assessment programs.
• Participates in and supervises departmental training programs. Maintains and updates departmental procedures.
• Communicates effectively with clients to notify them of specimen handling issues.

Effectively utilizes departmental resources

• Demonstrates efficiency by performing procedures rapidly and determining priority. Strives to train and assist staff to achieve high levels of productivity.
• Utilizes and responsible for obtaining appropriate supplies with minimal waste.
• Oversees equipment to maximize efficiency and minimize down time. Responsible for monitoring performance of routine equipment maintenance.
• Utilizes unstructured time constructively.

Utilizes personal and professional skills to promote client relations.

• Communicates with laboratory staff and its clients to ensure quality patient care.
• Maintains and supports a service oriented relationship with customers.
• Respects and maintains the confidentiality of information relative to clients, patients and staff members.
• Responsible for maintaining a positive work environment.

Responsible for Specimen Processing and Exception Handling staff

• Training
• Scheduling
• Continuing Education
• Evaluation and raises
• Enthusiastically performs miscellaneous duties with completion in a designated time frame.

Scope

• Promotes quality client/patient relations and creates supportive climate by serving as a role model for behavior.
• Respects and maintains the confidentiality of information relative to the laboratory.
• Adheres to all laboratory policies and regulations.
• Works independently with minimal direction, consult with technologists and general supervisor as needed.
• Functions as a liaison between the laboratory and laboratory customers.
• Operates general laboratory equipment, including but not limited to: telephones, computer keyboards and CRT, and centrifuges.
• Effectively communicates via written, verbal, face-to-face, telephone and computer methods.

Education

• Preferred – four years of college, graduate from an accredited Clinical Laboratory program or school.
• Required – must qualify as a general supervisor under current CLIA regulations.

Experience

• Required – five years of recent experience in specimen processing.
• Preferred – two years of experience in specimen processing management.

Skills

• Exceptional professional communication skills.

Scheduled Weekly Hours:

40

Work Shift:

1st Shift (United States of America)

Job Category:

Laboratory Operations

Company:

Sonic Reference Laboratory, Inc

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.