Job Functions, Duties, Responsibilities and Position Qualifications:

Quality is in our DNA, is it in yours?

The Billing Team Leader, in customer service will have daily activities of one or more functional areas of the billing workflow, ensuring accuracy, timeliness, and customer/client satisfaction. Resolves billing issues as necessary acting as liaison between the company, insurance organizations, and customers. Schedules staff and monitors performance in accordance with established departmental guidelines.

LOCATION: Hilo, Hawaii

Status: Full-time

Days/Hours: TBD

In this role, you will:

Under limited supervision, and in accordance with Company policies, procedures and guidelines, this position:

• Is responsible for overseeing the daily operations of one or more functional areas of the billing workflow ensuring accuracy, timeliness and total customer/client satisfaction.
• Ensures customer service questions and requests are addressed in a timely manner with accurate information.
• Where applicable, ensures billing statements are correctly billed and mailed in a timely manner.
• Where applicable, ensure all correspondence, refunds, re-bills, payments, and collection activities are processed in a timely manner.
• Handles billing discrepancies to resolve billing issues and/or customer complaints expeditiously.
• Monitors staff performance, completes and conducts periodic evaluations, counsels and disciplines staff as necessary in accordance with prescribed guidelines.
• Maintains staff schedules, approves timesheets, approves and monitors PTO/vacations to ensure availability of staff necessary to effectively handle daily activities.
• Trains new team members, and provides refresher training to keep staff updated on changes to workflow processes and policies/procedures.
• Acts as liaison between company and insurance companies.
• Prepares reports/worksheets when requested for internal/external analysis.
• Willingly shares knowledge with others to effectively accomplish assigned tasks.
• Adheres to confidentiality, safety, compliance, and legal requirements.
• Maintains and complies with attendance guidelines, and ensures that the team also does the

Take a look at the qualifications and experience we require:

• High School Diploma or equivalent required. Bachelor degree preferred.
• Medical coding (ICD-10) knowledge preferred.
• Two (2) or more years’ experience in one or more of the billing functions.
• Three (3) or more years’ experience in medical office billing preferred.
• Experience and proficiency with billing software, computers, and computer software including word processing and spreadsheet programs, and 10-key calculators.
• Strong math, analytical, and data entry skills required.
• Strong and proven leadership, problem-solving, and decision-making skills required.
• Passes company drug testing program pre-hire and thereafter on a periodic and/or random basis.
• Excellent organizational skills.
• Excellent English communication (verbal and written) skills, including on the phone

We offer:

• Competitive wages
• Medical, Dental, Vision, Life and AD&D, Short and Long Term Disability
• 401k Savings Plan and Employer Match
• Work-life balance, including Paid Time Off and Paid Holidays

Scheduled Weekly Hours:

Work Shift:

Job Category:

Company:

About us:

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.