Health elevated.

Send-out Referral Department Clerk

Pathology Watch

Pathology Watch

East Providence, RI, USA
Posted on Friday, May 31, 2024

Job Functions, Duties, Responsibilities and Position Qualifications:

Quality is in our DNA -- is it in yours?

You put the pro in medical laboratory professional. You’ve got problem-solving instincts, a passion for patient care, and the technical training to deliver quality results. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

East Side Clinical Laboratory, a leader in the medical laboratory industry, is seeking a Reference test Clerk to join our Specimen Processing Referral Department.

LOCATION: 10 Risho Ave, East Providence, RI 02914

HOURS: 2:30pm - 11:00pm; Monday - Thursday and 8:30am - 5:00pm; every Saturday. Off Sunday and Friday

FULL TIME: Benefits Eligible

In this role, you will:

  • Prepare packing of kits or specimens to be mailed or shipped to various reference laboratories.

  • Merge electronic results from reference laboratories into ESCL system.

  • Address any issues that arise from releasing results to Manager.

  • Receive, sort, and manifest all send-out samples.

  • Ensure correct sample are sent to referral laboratories.

  • Manually enter results from reference laboratories we do not received results electronically.

  • Check emails continuously throughout the day for any send-out issues from reference labs and address issues as needed.

  • Answer daily phone calls from branches, reference labs, MD offices, and others, regarding any send-out test issues and questions.

  • Daily WIP (work in progress) list and pending list from a specific client.

  • Daily six day pending list of all reference laboratories for any outstanding send-out tests.

  • Release and resolve outstanding pending tests and issues.

  • Cancellation of any send-out tests when warranted.

  • Troubleshoot daily tracking list of send-out samples.

  • Handle preauthorization test pending list and communicate with billing department on daily basis.

  • Contact providers to retrieve missing patient information or clinical history for Reference Laboratories.

  • Resolve any issues with manifest and electronic orders for Reference Laboratories.

  • Resolve all sample problems from Reference Laboratories.

  • Assist with accessioning if needed.

  • Retrieve additional samples if applicable and fill out appropriate paperwork to send to reference lab.

  • Follow test cancellation procedures.

  • Maintain and stock inventory of reference supplies.

  • Other duties as assigned.

All you need is:

  • Minimum of two years' experience in laboratory training or specimen processing.

  • General laboratory procedures and protocols.

  • Excellent typing skills.

  • Attention to detail.

  • Excellent communication and organizational skills.

  • High School Diploma/ GED required.

  • Associate's Degree in related field preferred.

We also want you to know:

  • Extensive sitting, phone and computer use.

  • Extend and reach with hands and arms and use hands and fingers.

  • Occasionally required to climb, balance, bend, stoop, kneel or crouch.

  • May be required to lift, move and carry up to 15-20 pounds.

  • Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person.

  • Ability to communicate verbally on phone and in person.

  • Fluency in the English language.

Scheduled Weekly Hours:


Work Shift:

2nd Shift (United States of America)

Job Category:

Laboratory Operations


East Side Clinical Laboratory, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.