Health elevated.

Patient Support Specialist *Onsite* - Multiple Opportunities (Evergreen)

Pathology Watch

Pathology Watch

Customer Service
Austin, TX, USA
Posted on Friday, May 24, 2024

Job Functions, Duties, Responsibilities and Position Qualifications:

Job Description


Position Summary: Contact patients regarding past due and current balances. Perform patients account research and review on delinquent accounts and work with patients to establish a mutually agreeable re-payment plan in accordance with Accounts Receivable guidelines or refer accounts to outside agencies for further collections efforts and remedies.

Principal Responsibilities:

  • Initiate contact with patients regarding delinquent account balances
  • Handle in-bound and out-bound call center calls
  • Submit past due notifications to patients
  • Follow-up on missed re-payment arrangements
  • Track and monitor delinquent accounts to ensure account status moves current and payment application is consistent
  • Work with outside agencies on delinquent placement accounts
  • Work other projects as assigned

Scope: Respects and maintains the confidentiality of information processed and demonstrate effective responsibility in handling CPL &AEL collection exceptions exceptionally well. Works with minimal direction; seek additional help/information as needed from Patient Collection Manager and/or Supervisor or Team Leader. Operates general computer CRT, PC, telephone, photocopier, and fax.

Education: High School diploma or GED


Minimum—Prior work with Clients/ patients Billing helpful, but not required. Some collection experience is required and must be familiar local, state and federal collection laws and regulations. Must have the ability to professionally handle consumer and commercial collections and possess good attention to detail and record keeping. Must have a positive demeanor and professional phone etiquette and disposition that is both fair and consistent to both CPL & AEL and the clients and patients in which we serve.

Skills: Must have a proven record in excellent written and verbal skills. Proficient WPM skills and Ten key by touch. Ability to prioritize incoming work requests and meet deadlines. Ability to read and write English.

Licensure, certification, and registrations: None required.

Physical Demands: Requires much sitting in an office environment; light lifting of objects weighing up to 50 pounds. Requires manipulation of tools, objects and equipment using the following physical motions: pushing, pulling, lifting, reaching above shoulder height, grasping with both hands, pinching with thumb and forefinger, and twisting with hand and wrist. Must be able to work under deadlines.

Scheduled Weekly Hours:


Work Shift:

Job Category:

Accounts Receivable


Sonic Healthcare USA, Inc

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.