Health elevated.

Client Service Representative

Pathology Watch

Pathology Watch

Customer Service
Posted on Friday, May 24, 2024

Job Functions, Duties, Responsibilities and Position Qualifications:

As a Client Service Representative, you will be in post-sales support role, providing patient results and client resolutions.


  • Communicate information to the client on laboratory testing, turn-around times, patient results, pathology results, specimen collection and submission requirements

  • Research, troubleshoot and resolve laboratory service issues to ensure client satisfaction

  • Document and maintain incident reports

  • Interact with clients, couriers, laboratory personnel, sales team on the phone and in person in a positive manner and assist in resolution of client concerns

  • Contact client for missing demographic or insurance information

  • Act as a dispatch service for specimen pickups and distribution of supplies

  • Maintains strictest confidentiality

Location: Las Vegas, Nevada

Hours: 7:30 am - 4:30 pm

Days: Monday - Friday

Full Time/Benefit Eligible

Company: Sonic: Anatomic Pathology


  • High School Diploma or equivalent

  • Minimum of 1 year experience as a client/customer/patient service representative

  • Ability to establish and maintain positive relationships with employees, physicians, and clients

We’ll give you:

  • Appreciation for your work

  • A feeling of satisfaction that you’ve helped people

  • Opportunity to grow in your profession

  • Free lab services for you and your dependents

  • Work-life balance, including Paid Time Off and Paid Holidays

  • Competitive benefits including medical, dental, and vision insurance

  • Help saving for retirement, with a 401(k) plus a company match

  • A sense of belonging – we’re a community!

Scheduled Weekly Hours:


Work Shift:

Job Category:

Laboratory Operations


Laboratory Medicine Consultants LTD

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.