Who is Nest Health?

As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Nest’s first-of-its-kind family-based, in-home, and virtual care model includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. Nest’s innovative model has resulted in partnerships, unlocking care for thousands of families across our markets. Nest’s early success has led to national traction across states and payers, laying the groundwork for future expansion.

What does it mean to be a part of a startup?

Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect:

• Role Breadth- Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities

• Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn about new roles & areas

• Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with or advise on quick changes regarding systems or processes

• Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are identified

• Collaboration- With so many opportunities to build processes and improve how we deliver care to our patients, we rely heavily on one-another to communicate changes effectively to ensure seamless support across functions. This often requires this individual to give and receive feedback frequently and communicate challenges or opportunities effectively.

What is the purpose of this role?

The Helpdesk Administrator enables Nest Health’s mission by ensuring employees have secure, reliable, and scalable technology tools. This individual delivers exceptional end user support, drives endpoint and tenant administration, and helps standardize onboarding as the organization grows nationwide. The Helpdesk Administrator is an individual contributor with high visibility and impact across a dynamic, fast scaling healthcare startup environment.

What will you do?

EndUser Support & Service Delivery

• Provide multitier support (L1–L3) for Windows, macOS, iOS, and core productivity applications.

• Own incident/request life cycle through the service desk, meeting SLA targets for first response, resolution, and customer satisfaction.

• Produce knowledge base articles and “quick start” guides to improve first contact resolution.

Endpoint & Tenant Administration

• Administer Microsoft 365, Entra ID (Azure AD), and Intune for identity, device compliance, configuration, and application deployment.

• Execute Nest Health’s Tenant Management Program: create/disable accounts, assign permissions and licenses, and validate access to shared resources.

• Manage asset inventory and lifecycle (laptops, peripherals, mobile devices), including warranty and repair coordination.

Onboarding, Tooling & Enablement

• Work with People Operations and Clinical Operations educators to design, deliver, and continuously improve the technical onboarding experience to ensure day one productivity.

• Coordinate technology installations, upgrades, and scheduled/unplanned maintenance with cross functional teams.

• Track historical issues and trends; develop reporting to inform root cause analysis and preventive actions.

Reliability, Security & Compliance

• Monitor the performance and health of end user technology systems; recommend cost-effective improvements.

• Implement and adhere to healthcare appropriate security and privacy practices (e.g., access control, MFA/Conditional Access, least privilege, device compliance).

• Partner with Security/Compliance to support audits, evidence collection, and remediation within a regulated environment.

Qualifications

Education and Experience

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or equivalent experience.

• 3–5 years in internal, customer facing IT operations roles (healthcare experience strongly preferred).

• 3+ years hands-on with help desk and remote management tooling.

• 2+ years administrative experience with:

  • Microsoft 365 and Entra ID (Azure AD)

  • Intune (device compliance, configuration profiles, app deployments)

  • Windows 10/11, macOS, and iOS device support

• Strong customer service orientation with clear, empathetic communication to clinical and nontechnical audiences.

• Solid grasp of endpoint management, networking fundamentals, and IT operations best practices.

• Experience supporting hybrid/distributed teams.

• Preferred experience in startup environments with a “roll-up-your-sleeves” approach.

• Exposure to virtual/mobile healthcare delivery models and Athena EHR support.

• Familiarity with Salesforce administration/support preferred.

• Relevant certifications (e.g., Microsoft Certified: Endpoint Administrator, CompTIA A+ / Network+, ITIL Foundation) preferred.

Travel & Physical Requirements

• Travel to Arizona office locations ~2–3 times per month; occasional travel to other locations ~once per quarter.

• Prolonged periods working at a computer; ability to lift/move up to 30 lbs as needed.

Why choose Nest Health?

Nest and its leaders have won multiple awards including Rock Health's Next-Gen Pediatric innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios , and others. More recently, they were recognized on Inc.'s Female Founder 500 List for 2025.

Founded in 2022 by Former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, former President at Landmark Health, Nest has raised a historical Seed round of over $20M from top healthcare and industry investors including 8VC, Blue Venture Fund, SpringTide Health, Alumni Ventures, Gaingels, MVP, Health 2047, Ochsner Louisiana Investment Fund, Tulane Ventures, and others.

Learn more about us at https://www.nesthealth.com/.

To learn more about the Nest care model, watch this video, by the award- winning HBO Katrina Babies filmmaker Edward Buckles, JR.

Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristics.