Who is Nest Health?

As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Nest’s first-of-its-kind family-based, in-home, and virtual care model includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. Nest’s innovative model has resulted in partnerships, unlocking care for thousands of families across our markets. Nest’s early success has led to national traction across states and payers, laying the groundwork for future expansion.

What does it mean to be a part of a startup?

Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect:

• Role breadth - This role may be less defined than in traditional organizations, with the need to wear multiple hats and juggle various responsibilities.

• Learning opportunities – The benefit to having greater breadth is that this individual will have the opportunity to function outside of the standard position and learn about new roles & areas.

• Fast Pace - Startups often must move faster than traditional large organizations. This means this individual will be asked to support or advise on quick changes regarding systems or processes.

• Autonomy – This individual will need to be highly autonomous, as there is less structure and learning and development than at traditionally large organizations. This provides the opportunity to learn asynchronously, raise a hand when help is needed, or gaps are identified.

• Collaboration – With so many opportunities to build processes and improve how we deliver care to our patients, we rely heavily on one-another to communicate changes effectively to ensure seamless support across functions. This often requires this individual to give and receive feedback frequently and communicate challenges or opportunities effectively.

What is the purpose of this role?

The Salesforce Administrator is a hands-on technology position responsible for the day-to-day management, configuration, and optimization of Nest Health's Salesforce platform. This role involves managing user accounts and permissions, configuring Salesforce Field Service, configuring custom fields and workflows, maintaining data quality across patient and family records, and creating reports and dashboards for clinical and operational teams. This individual will troubleshoot system issues, provide user training and support, implement new features and automations, and ensure the platform meets healthcare compliance requirements. The Salesforce Administrator will also be responsible for the day-to-day management of associated platforms such as Jotform and Vonage.

What will you do?

• Build and configure automations to reduce administrative burden on care teams.

• Configure Salesforce Field Service to enable scheduling of our in-person appointments.

• Configure custom fields and objects to support family-centered care coordination.

• Set up automated processes for appointment scheduling, follow-ups, and care transitions.

• Provide ongoing support to clinical staff, care coordinators, and administrative teams.

• Develop training materials and conduct user training sessions on new features and processes.

• Troubleshoot user issues and optimize system usability for healthcare workflows.

• Support scaling initiatives as the patient population and care team grows.

• Analyze system usage and recommend enhancements to support business objectives.

What do you bring to the Nest?

• 2-3 years of Salesforce administration experience.

• Required one year of Salesforce Health Cloud experience.

• Current Salesforce Administrator certification preferred.

• Additional Salesforce certifications (Service Cloud Consultant, Field Service Consultant) preferred.

• Experience with Vonage Contact Center preferred.

• Experience managing Salesforce organizations with 50+ users.

• Proficiency in Salesforce configuration: workflows, process builder, validation rules, custom fields/objects.

• Strong analytical and problem-solving abilities.

• Strong communication and collaboration skills.

What is required (travel & physical requirements)?

• Ability to sit for extended periods while working at a computer workstation

• May require occasional, infrequent travel to other office locations

Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.

What does Nest bring to the table?

We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions, along with equity opportunities that allow you to share in the company’s success. On top of this, we offer a comprehensive suite of benefits such as employer-sponsored health, dental, and life options, and unlimited PTO, we offer an all-of-you, inclusive approach to benefits:

• Family- centric health support with access to Lyric’s comprehensive services for urgent care, behavioral health, psychology, and psychiatry for you and your entire family, including virtual veterinary care for your pets

• Company supported Parental Leave for both primary/non-primary care givers with options for a tiered return to work, and eligibility to receive additional hours PTO for Prenatal Care and Backup Childcare

• Receive reimbursement for work- related vehicle expenses, including commuting and travel costs, for staff who drive as part of their job responsibilities

• Opportunity to receive up to $3,000/year Tuition Reimbursement to support your educational and professional development by covering a portion of costs relating to fees, course materials, or other related expenses.

• Receive employer sponsored short-term and long-term disability benefits to provide financial support in the event of illness or injury that prevents you from working

• Enrollment in 401 (k) Retirement Plan through Human Interest to help save for your future with flexible contribution options

Why choose Nest Health?

Nest and its leaders have won multiple awards including Rock Health’s Next-Gen Pediatric Innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios and others. More recently they were recognized on Inc.’s Female Founder 500 List for 2025. On a local level, Nest has been featured on all of Louisiana’s top programs including WGNO, WWL, WWNO (New Orleans NPR), WRKF (Baton Rouge NPR), and The Times-Picayune.

Founded in 2022 by former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, former President at Landmark Health, Nest has raised a historical Seed round of over $20M from top healthcare and industry investors including 8VC, Blue Venture Fund, SpringTide Health, Alumni Ventures, Gaingels, MVP, Health 2047, Ochsner Louisiana Investment Fund, Tulane Ventures, and others.

Learn more about us at https://www.nesthealth.com/.

Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Learn more about us at https://www.nesthealth.com/.

To learn more about the Nest care model, watch this video, by the award- winning HBO Katrin Babies filmmaker Edward Buckles, JR.