Remote

Salary starting at $120,000

As featured in 60 Minutes, Business Insider, and The Times-Picayune, Nest Health, launched in New Orleans, LA, is a whole-family healthcare practice delivering convenient and compassionate in-home and virtual care to parents and their kids. We make healthcare easy for moms, dads, babies, kids, and teens living in the same home.

We are guided by our CHARJ, the Nest core values:

· Collaboration – We collaborate with each other, with families and with the communities we serve

· Humility – We recognize that our teammates and our member families often have the answers

· Authenticity – We bring our diverse experiences and real selves to our work

· Resourcefulness – We are builders and problem solvers

· Joy – We bring joy to our work and our member families

Nest was co-founded by Dr. Rebekah Gee, the former Secretary of Health for the State of Louisiana and the former CMO for Medicaid and the Title V program; and Rebecca Kavoussi, former Western US President at Landmark Health and former head of global clinical operations at Babylon Health. Dr. Gee was recently named on New Orleans City Business Power 50 list. Nest Health: Whole-Family Healthcare. Learn more about us at https://www.nesthealth.com/ Employees will be afforded an opportunity to develop and drive their careers with this fast paced and innovative company while receiving competitive compensation; paid holidays; vacation; excellent medical health, vision and dental coverage; short term and long term disability coverage; and the ability to contribute to a 401K.

We are seeking a highly skilled and experienced Director of Clinical Operations to join our team as we continue to expand Nest’s reach to families. The Director of Clinical Operations will help to lead the work being done across the following domains of the organization: Practice Operations, Outreach and Engagement, Clinical Learning and Development, IDT/Care Model Design, and Strategic Operations/Product. The focus of this role will be documenting processes, proactively identifying risks, and developing strategies to address them. The ideal candidate will possess a deep understanding of clinical processes, regulatory requirements, and quality assurance principles, coupled with strong leadership and analytical skills.

Process Documentation:

· Develop and maintain comprehensive documentation of all clinical processes, protocols, and workflows.

· Ensure that documentation is up-to-date, accurate, and easily accessible to relevant stakeholders.

· Collaborate with cross-functional teams to standardize processes and streamline workflows for efficiency and compliance.

Risk Identification and Mitigation:

· Conduct thorough assessments of clinical operations to identify potential risks, vulnerabilities and opportunities for efficiencies.

· Develop risk mitigation strategies and action plans to address identified issues and prevent future occurrences.

· Monitor key performance indicators and metrics to proactively detect deviations and mitigate risks in a timely manner.

Strategic Planning and Development:

· Provide strategic insights and expertise to support the development of scalable clinical operations strategies aligned with organizational goals.

· Collaborate with senior management and cross-functional teams to integrate clinical operations into overall growth strategies and initiatives.

· Identify opportunities for process optimization, resource allocation, and performance improvement to enhance operational efficiency and effectiveness.

Quality Assurance and Compliance:

· Implement and oversee robust quality assurance measures to maintain high standards of quality and compliance within clinical operations.

· Conduct regular audits and assessments to ensure adherence to regulatory requirements, industry standards, and internal policies.

· Provide guidance, training, and support to clinical staff to promote a culture of excellence and accountability.

· BA/BS degree strongly desired

· Minimum of 4 years of experience in clinical operations management or a related role within the healthcare industry (with startup experience preferred)

· Experience as a consultant a plus, but not required

· Experience with Quality/HEDIS measures a plus, but not required

· Proficient in MS Office including Word, Excel, PowerPoint and Outlook Calendar; Expert Excel skills strongly preferred

· Excellent communication and interpersonal skills, with the ability to be personable yet persistent

· Superior reasoning, planning, and time management skills, including the ability to lead multiple complex projects simultaneously

Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.

· This is a full-time remote position

· Prolonged periods sitting at a desk and working on a computer.

· Some travel may be required

Covid 19 Vaccination - Please Read: To protect the health and safety of our employees, we require any employee conducting in-person work to be fully vaccinated against COVID-19 by their start date. Any individuals subject to this requirement may request an exemption based on a sincerely held religious belief or medical need. Such requests will be subject to review and approval by Nest Health, and exemptions will be granted only if Nest Health can provide a reasonable accommodation in relation to the requested exemption. Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic