Big Projects

Remote

Full-time

Account Collections Analyst

We are seeking a detail-oriented and communicative Account Collections Analyst to support payment follow-ups, account reconciliation, and administrative tasks. This role requires strong communication skills, high attention to detail, and the ability to manage sensitive financial conversations professionally. The ideal candidate is comfortable working in a fast-paced environment, handling multiple accounts, and collaborating with internal teams to resolve payment-related issues efficiently.

Key Responsibilities

Manage and follow up on outstanding payments and account balances

Communicate with clients professionally via phone and email regarding balances, payment plans, adjustments, and account status

Maintain accurate and up-to-date records of client interactions, payment activity, and account notes

Perform administrative and operational tasks, including data entry and document handling

Support general office and back-office activities related to collections and account management

Work closely with internal teams (finance, operations, customer support) to resolve account discrepancies and issues efficiently

Ensure compliance with internal processes, policies, and communication standards

Required Qualifications:

Fluent or native English with strong communication skills and professional vocabulary (mandatory)

At least 6 months of experience working as a Collections Analyst, Debt Collector, or similar role in a BPO, e-commerce, healthcare, or related industry

Proven ability to handle administrative tasks and manage detailed financial records

Strong organizational skills and attention to detail

Comfortable communicating with clients regarding sensitive financial matters

Preferred Qualifications

Healthcare collections or healthcare debt experience (strong plus)

Spanish proficiency (strong plus)

Experience working with CRM systems, billing platforms, or collections tools

Soft Skills & Competencies

Professional, calm, and empathetic communication style

High level of accountability and reliability

Ability to manage multiple tasks and priorities effectively

Strong problem-solving mindset and collaboration skills

Comfortable working in structured processes and meeting deadlines

What We Offer

Stable full-time schedule aligned with PST business hours

Opportunity to work in a structured, professional environment

Exposure to cross-functional collaboration and growth within operations and finance teams

Work Schedule

Monday to Friday | 8:00 AM – 5:00 PM (PST)