Remote Veterinary Assistant
Janie
South Africa
Posted on Aug 31, 2025
Remote Veterinary Assistant
Honduras • Philippines • South Africa
Client Service
4 months ago
Remote
Contract
About Janie:
Janie is a back office workflow provider that offers medical billing, insurance coordination, and scheduling services to medical groups and practices across the United States. We serve a wide range of medical specialties.
We are seeking talented individuals who are passionate about patient care and making a meaningful impact on people's lives. Our mission is to recruit and train exceptional individuals worldwide to support US medical patients.
About the Position:
We are seeking an experienced and detail-oriented Veterinary Patient Care Coordinator to join our dynamic team. In this role, you will be responsible for managing the care and coordination of our patients, ensuring a seamless and positive experience for both pets and their owners. Your primary focus will be on overseeing patient appointments, coordinating treatments, and providing exceptional customer service in a veterinary clinic setting.
Key Responsibilities:
- Patient Communication: Answer phone calls and manage client inquiries regarding pet care.
- Appointment Coordination: Schedule and manage patient appointments, including follow-ups and reminders for vaccinations and routine check-ups.
- Care Collaboration: Work closely with veterinarians and veterinary technicians to create individualized care plans.
- Office Management: Handle general office duties like managing emails and maintaining an organized workspace.
- Customer Service: Provide exceptional service, ensuring a welcoming environment for pets and their owners.
- Live Scribing: Accurately document veterinary visits and treatments, ensuring clear communication among the care team.
Requirements:
- US Veterinary Customer service is PREFERRED
- Excellent Interpersonal Skills
- Strong phone etiquette
- Fluent in English
- Exceptional customer service skills
- Strong critical thinking abilities
- Professionalism
- Highly Trainable
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What to share: - Your name, how many years you've been working as a remote healthcare assistant, what specialties have you worked with (e.g. dental, physical therapy, etc), what EHR/EMRs are you familiar with.
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Req ID: R5