Role Overview:

As a Clinical Specialist, you will act as the voice of the customer and product expert, ensuring users have a seamless and meaningful experience with our fertility monitoring solutions. You will combine clinical understanding, customer empathy, and problem-solving skills to guide users, resolve issues, and provide actionable insights that enhance their health journey.

Key Responsibilities:

• Serve as the primary point of contact for customers via calls, emails, and chat.
• Understand user concerns, health context, and provide personalized guidance.
• Act as a product and domain expert, explaining device usage and interpreting results.
• Troubleshoot and resolve issues related to device setup, app usage, and functionality.
• Conduct product testing (device & mobile app) to proactively identify bugs/issues.
• Collaborate with cross-functional teams (Biotech, Product, Engineering, AI) to improve user experience.
• Maintain accurate customer records and prepare structured reports and feedback.
• Ensure timely follow-ups and deliver high customer satisfaction (CSAT).

Note: Only Shortlisted candidates will be contacted