Health elevated.

ORM Executive

Inito

Inito

This job is no longer accepting applications

See open jobs at Inito.
Bengaluru, Karnataka, India
Posted on Wednesday, January 24, 2024

ORM Executive

Location: Koramangala, Bangalore

Experience

1-2 years in startup/corporate/agency experience

Job Description

  • Brand presence
  • Find & populate avenues in a systematic way where the brand’s online reputation is visible to potential customers
  • Maintain a brand tone of voice across all channels
  • Be quick at resolving issues that customers highlight, & flag the same to the relevant teams
  • Handle crisis situations if there is an influx of negative sentiment about the brand online
  • Audit the general sentiment & amount of trust people have on the brand
  • Be the eyes & ears for insights that customers & potential customers provide about Inito across channels
  • Provides insights on the product flaws & closely work with marketing, bio-tech, doctors & engineers at Inito to explain the same
  • Report positive & negative instances of direct & indirect competitor mentions with strategies to implement for Inito to benefit from the same
  • Be able to work cross functionally with various departments (especially medical, biotech & marketing) to get the correct required answers
  • Create a database of FAQs
  • Have experience with ORM platforms
  • Great communication skills & good English
  • Reviews
  • Keep track of & reply to all customers on all review platforms
  • Create systems in place to streamline the process of review collection & maintenance

Desired Attributes

  • Have the knowledge of ORM tools
  • Savvy with the various ORM channels
  • Willingness to learn information about women’s health and the product; & ability to articulate scientific concepts in a way that is understandable to a lay person.
  • Ability to work and coordinate across different teams and Get Stuff Done.
  • Extremely good at community building & communication, & English

This job is no longer accepting applications

See open jobs at Inito.