ORM Executive
Inito
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See open jobs at Inito.See open jobs similar to "ORM Executive" SpringTide Ventures.Bengaluru, Karnataka, India
Posted on Jan 24, 2024
ORM Executive
Location: Koramangala, Bangalore
Experience
1-2 years in startup/corporate/agency experience
Job Description
- Brand presence
- Find & populate avenues in a systematic way where the brand’s online reputation is visible to potential customers
- Maintain a brand tone of voice across all channels
- Be quick at resolving issues that customers highlight, & flag the same to the relevant teams
- Handle crisis situations if there is an influx of negative sentiment about the brand online
- Audit the general sentiment & amount of trust people have on the brand
- Be the eyes & ears for insights that customers & potential customers provide about Inito across channels
- Provides insights on the product flaws & closely work with marketing, bio-tech, doctors & engineers at Inito to explain the same
- Report positive & negative instances of direct & indirect competitor mentions with strategies to implement for Inito to benefit from the same
- Be able to work cross functionally with various departments (especially medical, biotech & marketing) to get the correct required answers
- Create a database of FAQs
- Have experience with ORM platforms
- Great communication skills & good English
- Reviews
- Keep track of & reply to all customers on all review platforms
- Create systems in place to streamline the process of review collection & maintenance
Desired Attributes
- Have the knowledge of ORM tools
- Savvy with the various ORM channels
- Willingness to learn information about women’s health and the product; & ability to articulate scientific concepts in a way that is understandable to a lay person.
- Ability to work and coordinate across different teams and Get Stuff Done.
- Extremely good at community building & communication, & English
This job is no longer accepting applications
See open jobs at Inito.See open jobs similar to "ORM Executive" SpringTide Ventures.