Health elevated.

Account Service Representative (Full-time) Aiea, HI

Pathology Watch

Pathology Watch

Aiea, HI, USA
Posted on Wednesday, June 19, 2024

Job Functions, Duties, Responsibilities and Position Qualifications:

Quality is in our DNA -- is it in yours?

Customer service comes naturally for you. You’re personable, professional, and confident in your ability to build business relationships. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

This opportunity is:

Location: Aiea, Hi

Status: Full-time

Days/Hours: TBD

Base Salary: $54k to 58k D.O.E.

Commission eligible.

In this role, you will:

  • Consistently visits new and existing clients, as scheduled, to ensure company performance is in accordance with the client’s needs
  • Assists in resolving client complaints by identifying, investigating and communicating the problem and/or issue to the appropriate location manager/supervisor
  • Assists in setting up new accounts/group accounts ensuring client information is set up properly into the laboratory information system
  • Communicates with various functional internal departments to advise them of new client
  • Coordinates with purchasing to obtain all necessary requisitions and supplies to new and existing clients
  • Maintains an organized and complete file system
  • Prepares and files an accurate weekly visitation report
  • Assists with installation of new printers in physician offices and works with IT to perform tests ensuring connections are working properly
  • Oversees Customer Care Program and performs client enhancement activities such as ordering flowers as authorized and creating marketing gift baskets as needed
  • Maintains marketing supplies inventory
  • Assists sales representative in researching client’s requests for special information.
  • Coordinates luncheons, dinners, exhibits, conferences, seminars, etc
  • Adheres to confidentiality, safety, compliance and legal requirements
  • Maintains consistent and reliable attendance and complies with company guidelines on attendance
  • Performs other duties as assigned

All you need is:

  • Bachelor’s degree; Degree in Medical Technology or related Science field a plus
  • Possesses a valid and current Hawaii State driver’s license, driver’s abstract, and current Hawaii auto insurance
  • Minimum of 2-3 years in clinical laboratory services or related industry preferred
  • Excellent relationship building and customer service skills
  • Knowledgeable in Microsoft computer applications
  • For hospital settings, additional requirements may apply and change without notice, including, but not limited to, criminal background check, health clearance and hospital compliance training

Bonus points if you’ve got:

  • 2-3 years of outside Sales or Service experience in the medical field
  • Bachelor’s degree in Business Management or Marketing

We’ll give you:

  • Appreciation for your work
  • A feeling of satisfaction that you’ve helped people
  • Opportunity to grow in your profession
  • Free lab services for you and your eligible dependents
  • Work-life balance, including Paid Time Off and Paid Holidays
  • Competitive benefits including medical, dental, and vision insurance
  • Help saving for retirement, with a 401(k) that includes a generous company match
  • A sense of belonging – we are a community!

We also want you to know:

This role will provide routine access to protected health information (PHI). Employees will be trained on reasonable safeguards, maintaining strict confidentiality, and abiding by all applicable privacy and security standards. They are expected to access PHI only when necessary to fulfill job duties.

Scheduled Weekly Hours:


Work Shift:

Job Category:



Clinical Laboratories of Hawaii, LLP

In 2008 Clinical Labs of Hawaii became a member of Sonic Healthcare Ltd. Sonic is headquartered in Sydney, Australia. Since its establishment in 1987, Sonic Healthcare has grown to become the world’s third largest pathology/laboratory medicine company with operations in eight countries. Sonic’s success stems from the belief that a global culture of Medical Leadership leads to the delivery of outstanding medical services.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.